Privacy policy.

Last Updated: 27/04/2025

At Lost in Film, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Australian Privacy Principles under the Privacy Act 1988.

1. Information We Collect

We collect personal information that is necessary for us to provide our services, including:

  • Contact Information: Name, email address, phone number

  • Project Details: Information related to your projects, such as briefings, scripts, and production notes

  • Payment Information: Billing details for invoicing purposes

  • Website Usage Data: IP addresses, browser types, and usage patterns through cookies and analytics tools

2. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you contact us via our website, email, phone, or social media

  • Project Engagements: Information provided during consultations, meetings, or collaborations

  • Website Usage: Data collected through cookies and analytics tools when you visit our website

3. Use of Your Information

We use your personal information to:

  • Provide and manage our videography services

  • Communicate with you regarding your projects and inquiries

  • Process payments and manage billing

  • Improve our website and services based on usage data

  • Comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to:

  • Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, cloud storage providers)

  • Legal Authorities: When required by law or to protect our rights

  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or incomplete information

To make a request, please contact us using the details provided below.

7. Overseas Disclosure

We do not disclose your personal information to recipients outside Australia.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us through our contact form.